SAHA STAINLESS GROUP / CUSTOMER SERVICE

Online Service Request

Conveniently request repair and after-sales services for commercial kitchen equipment via our online system.

Simply fill in your contact information, installation location, equipment details, and a description of the issue, along with supporting photos, so our service team can quickly review your request and coordinate the necessary assistance.

Request a Repair in 3 Easy Steps

Prepare Your Company Name and Contact Number Service Location Address Equipment Model and Issue Description. You may also include a Google Maps link to help our technicians locate the installation site more easily (optional).

SERVICE TICKET

Company / Store / Branch Name

Contact Person

Phone Number

Email Address

Province of Installation

Equipment Installation Address / Branch Location

Google Maps Location Link

Equipment Type

Equipment Brand

Model

Serial Number

Issue / Problem Description

Error Code

Preferred Contact Time

Upload Supporting Photos (Minimum 1, Maximum 4)

All required fields marked with an asterisk (*) must be completed. Upload up to 4 images (JPG / PNG / WEBP). If the equipment poses a safety hazard, such as a gas leak or electrical malfunction, stop using it immediately and contact our service team directly. Do not wait for a response through this form.

What Happens After Submitting the Form?

Online Service Request Process

1. Customers complete the form and submit a service request through our website.
2. Our service team reviews the request details and equipment information.
3. Our service representative contacts the customer to coordinate and arrange the necessary service.

Note: The automatic Service Request Number (SRQ) generation and Service Ticket creation system is currently under development and integration.